• Evaluating product experience, copy, and email strategy

• Setting up analytics processes, using Mixpanel

• Developing product communications and articles to introduce BrandBird to the LinkedIn community

• Handled the navigation and experience redesign for 6+ core features in under 6 months

• Launched over 30 new product features and updates, on my first year as a Product Manager

• Owned both core parts of the platform as the main Product Manager

• Built a product roadmap for SchooX's talent development platform

• Evaluated customer feedback to refine existing products and create new features

• Established an onboarding process for new PMs and onboarded 5 new team members

• Introduced processes, leveraging Aha, Jira and Confluence, to facilitate cross-teams collaboration

• Collaborated with Product Marketing to launch the monthly product release email

• Managed the platform’s Zendesk knowledge base, documenting all product updates

• Troubleshooted customer cases, through manual testing, basic SQL, and collaboration with the tech team